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YES,IT IS A CANCELATION FEE UPON ARRIVAL.
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Yes, it’s called a Cancellation Fee. A Cancellation Fee should be disclosed during the initial phone call so the customer is aware they will be charged.
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If they came to your house? Yes. They probable were not driving a Prius. That is time and fuel to get to you. They might have turned down another call while they were in route to you.